Mar 18, 2019

CHPA 2019, San Juan – Teaser

CHPA 2019, San Juan – Teaser

HereToStay.TV got to attend the Corporate Housing Providers Association in San Juan, Puerto Rico. Check out our fantastic interviews with leaders, influencers and experts in the extended stay, serviced apartment and alternative lodging sectors.

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CHPA 2019, San Juan - Mary Ann Passi, CHPA

It's not just about serviced apartments anymore. The corporate housing sector is fast evolving and converging, according to CEO of the Corporate Housing Providers Association, Mary Ann Passi. Mary Ann also tells Glenn about the value in getting really engaged with CHPA and how members can now access real-time data and industry trends through CHPA Analytics.


CHPA 2019, San Juan - James Foice, ASAP

James Foice, CEO of the Association of Serviced Apartment Providers, stops by to talk to Glenn about why and how international trade associations representing the extended stay industry, such as CHPA and ASAP, are now coming together to introduce global accreditation to protect the guest, provide quality standards and improve duty of care.


CHPA 2019, San Juan - Jonathan Hamblett, BridgeStreet

Glenn catches up with Jonathan Hamblett, Vice President Partner Communities at BridgeStreet to discuss the changes in long term accommodation and how BridgeStreet has evolved. To this end BridgeStreet has developed and adopted new technologies as well as massively broadened its offering of accommodation types.


CHPA 2019, San Juan - Brian David Johnson

Glenn makes a journey forward through time to meet Brian David Johnson, a futurist who has been working with CHPA for the last two years to model how the industry should move forward and what should happen now to prepare for tomorrow. For more information on his work with CHPA visit: www.chpaonline.org/future. Brian David Johnson will be featuring in an upcoming HereToStay.TV podcast.


CHPA 2019, San Juan – Ryan Durham, BridgeStreet

Glenn and Ryan Durham, Community Account Manager at BridgeStreet, discuss the impact of technology on the extended stay sector. For the supply community the focus for BridgeStreet is on tailoring its technologies and solutions to their needs and giving them control. Key to all this is real time bookability and ease of use for the booker and guest.


CHPA 2019, San Juan – Rebecca Tann, Oakwood

Between sessions San Juan, Glenn caught up with Rebecca Tann, Senior Vice President of Sales & Marketing at Oakwood. For Rebecca, the big issues being discussed at the conference were how technology is continuing to drive the evolution of the sector; the requirement for live, online booking; and the importance of personalisation of the guest experience.


CHPA 2019, San Juan - Ryan Hoover, BridgeStreet

How is the extended stay supply community changing as clients and guests needs and demands evolve? Glenn meets up with Ryan Hoover, Director of Supply partner Community at BridgeStreet to find out how the company is responding this change.


CHPA 2019, San Juan – Andrés Gliksberg, RentinBA.com

So what of the extended stay market in South America? Glenn meets with Andrés Gliksberg, Partner at Buenos Aires-based RentinBA, operators of properties in Argentina, Brazil and Mexico. Currently the extended stay sector in South America is small, but Andrés believes there are huge opportunities to tap demand – especially from inbound corporate clients.


CHPA 2019, San Juan – Eric Bache, Streamline

Glenn talks to Eric Bache, Director of Product & Business Development about Streamline – a property management software specially designed for corporate housing. Eric is being a blurring between the vacation and business travel sectors, with clients demanding features and workflows hotels have been delivering for a while now. Traditional OTAs are not built for typically longer corporate stays – something Streamline has addressed – and is constantly developing its offer.

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CHPA 2019, San Juan – JJ Hershey, Turnkey

Despite the growth of technology in the sector, personal interactions can still make a big difference. JJ Hershey, Founder and Owner of TurnKey Housing Solutions in Washington DC, tells Glenn that real human contact is vital, especially when things go wrong.


CHPA 2019, San Juan – John Hendrix, StayPoints

Points have long been a key factor in hotel and airline loyalty programs, but have never really had much of a profile in the serviced apartment and extended stay sector. That could all change with StayPoints Glenn catches up with StayPoints President, John Hendrix to discover how its rewards program can provide even the smallest operator with fantastic intelligence as well as a huge range of rewards for the booking manager and guest.

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CHPA 2019, San Juan – Teri Liddell, Express Corporate Housing

Glenn takes a break from the conference to hear from Teri Liddell, Director of Sales at Express Corporate Housing about online bookability. In a world where "everyone wants it right now and they want it at their fingertips", Teri says online booking is changing corporate housing for good.

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CHPA 2019, San Juan – John Stokinger, Truplace

Good photography is vital to the online sales process of every property. One of the leading names in this is TruPlace, who not only provide their clients with photography all over the world, but also 360° interactive tours and, as John Stokinger explains to Glenn, the benefits of virtual staging.

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<ytd-expander collapsed-height="60" class="style-scope ytd-video-secondary-info-renderer" style="display: block; margin-left: 64px; font-size: 1.4rem; line-height: 2.1rem; --ytd-expander-collapsed-height: 60px;"><ytd-metadata-row-container-renderer class="sticky style-scope ytd-video-secondary-info-renderer" slot="sticky" style="overflow-wrap: break-word; min-width: 0px; display: block;"> </ytd-metadata-row-container-renderer><paper-button id="less" aria-expanded="true" class="style-scope ytd-expander" role="button" tabindex="0" aria-disabled="false" elevation="0" style="--paper-material_-_display: block; --paper-material_-_position: relative; --paper-material-elevation-1_-_box-shadow: 0 2px 2px 0 rgba(0, 0, 0, 0.14), 0 1px 5px 0 rgba(0, 0, 0, 0.12), 0 3px 1px -2px rgba(0, 0, 0, 0.2); --paper-material-elevation-2_-_box-shadow: 0 4px 5px 0 rgba(0, 0, 0, 0.14), 0 1px 10px 0 rgba(0, 0, 0, 0.12), 0 2px 4px -1px rgba(0, 0, 0, 0.4); --paper-material-elevation-3_-_box-shadow: 0 6px 10px 0 rgba(0, 0, 0, 0.14), 0 1px 18px 0 rgba(0, 0, 0, 0.12), 0 3px 5px -1px rgba(0, 0, 0, 0.4); --paper-material-elevation-4_-_box-shadow: 0 8px 10px 1px rgba(0, 0, 0, 0.14), 0 3px 14px 2px rgba(0, 0, 0, 0.12), 0 5px 5px -3px rgba(0, 0, 0, 0.4); --paper-material-elevation-5_-_box-shadow: 0 16px 24px 2px rgba(0, 0, 0, 0.14), 0 6px 30px 5px rgba(0, 0, 0, 0.12), 0 8px 10px -5px rgba(0, 0, 0, 0.4); display: inline-block; align-items: center; justify-content: center; position: relative; box-sizing: border-box; min-width: 0px; font-family: inherit; font-size: inherit; font-style: inherit; font-variant-caps: inherit; font-stretch: inherit; line-height: inherit; outline-width: 0px; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; cursor: pointer; z-index: 0; padding: 0px; -webkit-font-smoothing: antialiased; border: var(--paper-button_-_border); color: var(--paper-button_-_color); width: var(--paper-button_-_width); margin: 0px var(--ytd-expander-button-margin-right, auto) 0px 0px; text-transform: var(--paper-button_-_text-transform, uppercase); overflow-wrap: break-word; transition: box-shadow 0.28s cubic-bezier(0.4, 0, 0.2, 1) 0s; text-align: center;"><yt-formatted-string class="less-button style-scope ytd-video-secondary-info-renderer" slot="less-button" role="button" style="color: var(--yt-expand-color); display: inline-block; margin-top: 8px; font-size: 1.3rem; letter-spacing: 0.007px;">SHOW LESS</yt-formatted-string></paper-button></ytd-expander>
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<ytd-expander collapsed-height="60" class="style-scope ytd-video-secondary-info-renderer" style="display: block; margin-left: 64px; font-size: 1.4rem; line-height: 2.1rem; --ytd-expander-collapsed-height: 60px;"><ytd-metadata-row-container-renderer class="sticky style-scope ytd-video-secondary-info-renderer" slot="sticky" style="overflow-wrap: break-word; min-width: 0px; display: block;"> </ytd-metadata-row-container-renderer><paper-button id="less" aria-expanded="true" class="style-scope ytd-expander" role="button" tabindex="0" aria-disabled="false" elevation="0" style="--paper-material_-_display: block; --paper-material_-_position: relative; --paper-material-elevation-1_-_box-shadow: 0 2px 2px 0 rgba(0, 0, 0, 0.14), 0 1px 5px 0 rgba(0, 0, 0, 0.12), 0 3px 1px -2px rgba(0, 0, 0, 0.2); --paper-material-elevation-2_-_box-shadow: 0 4px 5px 0 rgba(0, 0, 0, 0.14), 0 1px 10px 0 rgba(0, 0, 0, 0.12), 0 2px 4px -1px rgba(0, 0, 0, 0.4); --paper-material-elevation-3_-_box-shadow: 0 6px 10px 0 rgba(0, 0, 0, 0.14), 0 1px 18px 0 rgba(0, 0, 0, 0.12), 0 3px 5px -1px rgba(0, 0, 0, 0.4); --paper-material-elevation-4_-_box-shadow: 0 8px 10px 1px rgba(0, 0, 0, 0.14), 0 3px 14px 2px rgba(0, 0, 0, 0.12), 0 5px 5px -3px rgba(0, 0, 0, 0.4); --paper-material-elevation-5_-_box-shadow: 0 16px 24px 2px rgba(0, 0, 0, 0.14), 0 6px 30px 5px rgba(0, 0, 0, 0.12), 0 8px 10px -5px rgba(0, 0, 0, 0.4); display: inline-block; align-items: center; justify-content: center; position: relative; box-sizing: border-box; min-width: 0px; font-family: inherit; font-size: inherit; font-style: inherit; font-variant-caps: inherit; font-stretch: inherit; line-height: inherit; outline-width: 0px; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; cursor: pointer; z-index: 0; padding: 0px; -webkit-font-smoothing: antialiased; border: var(--paper-button_-_border); color: var(--paper-button_-_color); width: var(--paper-button_-_width); margin: 0px var(--ytd-expander-button-margin-right, auto) 0px 0px; text-transform: var(--paper-button_-_text-transform, uppercase); overflow-wrap: break-word; transition: box-shadow 0.28s cubic-bezier(0.4, 0, 0.2, 1) 0s; text-align: center;"><yt-formatted-string class="less-button style-scope ytd-video-secondary-info-renderer" slot="less-button" role="button" style="color: var(--yt-expand-color); display: inline-block; margin-top: 8px; font-size: 1.3rem; letter-spacing: 0.007px;">SHOW LESS</yt-formatted-string></paper-button></ytd-expander>
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CHPA 2019, San Juan – Wendy Galati, HighStreet

At HereToStay.TV we get to talk about about Europe and the US, but not enough about the extended stay scene in Canada. To change all that Glenn catches up with Teri Liddell of Express Corporate Housing to gain insight into how things happen very differently in Canada.


CHPA 2019, San Juan – Josh Morrison, Holidale

We all know guests and travel managers have been demanding a wider choice of accommodation beyond just serviced apartments. California-based Holidale specialise in furnished homes – from 3 to 10-bedrooms. These are perfect for families, but also well suited to graduate programs and project teams – a co-living approach that's a great way to build cohesiveness and company culture.


CHPA 2019, San Juan - Maria Villoldo, Luxury Villa Rentals

The Puerto Rico travel and accommodation industry was severely affected by Hurricane Maria in 2017. While recovery is still continuing, the local sector shifted its focus from solely tourism to corporate, to accommodate the influx of those charged with the rebuilding of infrastructure and utilities. Maria Villoldo of Luxury Villa Rentals gives Glenn an eye witness account of all this and tells him what it means that CHPA decided to hold their 2019 conference in Puerto Rico.


CHPA 2019, San Juan – Mark Strumwasser, Sunshine Rentals

In talking about the growth of his own business in the serviced apartment sector, Mark Strumwasser give some valuable words of advice about looking for opportunities, becoming indispensable and owning your own future.


CHPA 2019, San Juan – Pam Barnhill, OBASA Hospitality

"People are talking less and less about hotels and more and more about places to stay." So says Pam Barnhill of OBASA Hospitality, a provider of innovative technologies and services for those seeking or selling accommodations in the online marketplace. Developing technologies, together with new generations of guests with new sets of rules, all add up to the extended stay sector having to evolve fast to survive and thrive.

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CHPA 2019, San Juan – Resha Shroff, VirtualKEY

Chicago-based serviced apartment owner and operator Resha Scroff was having big issues with access to properties for guests and service staff. As an engineer she knew "there had to be a better way". The answer was an app-based solution that works with a wide range of smart locks, called VirtualKEY. The app can also integrate with PMS, booking sites, smart devices, lighting, entertainment and environmental control systems, as well as the voice assistants that are becoming more and more part of our lives.

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CHPA 2019, San Juan – Toivo Halvorsen, Dharma

A giant cultural shift is happening and it's called "co-living".Glenn meets with Toivo Halvorsen, Managing Director of Dharma Home Suites to talk about this evolution and what it means to the guest experience as well as the sector as a whole.

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