It's not just about serviced apartments anymore. The corporate housing sector is fast evolving and converging, according to CEO of the Corporate Housing Providers Association, Mary Ann Passi. Mary Ann also tells Glenn about the value in getting really engaged with CHPA and how members can now access real-time data and industry trends through CHPA Analytics.
James Foice, CEO of the Association of Serviced Apartment Providers, stops by to talk to Glenn about why and how international trade associations representing the extended stay industry, such as CHPA and ASAP, are now coming together to introduce global accreditation to protect the guest, provide quality standards and improve duty of care.
Glenn catches up with Jonathan Hamblett, Vice President Partner Communities at BridgeStreet to discuss the changes in long term accommodation and how BridgeStreet has evolved. To this end BridgeStreet has developed and adopted new technologies as well as massively broadened its offering of accommodation types.
Glenn makes a journey forward through time to meet Brian David Johnson, a futurist who has been working with CHPA for the last two years to model how the industry should move forward and what should happen now to prepare for tomorrow. For more information on his work with CHPA visit: www.chpaonline.org/future. Brian David Johnson will be featuring in an upcoming HereToStay.TV podcast.
Glenn and Ryan Durham, Community Account Manager at BridgeStreet, discuss the impact of technology on the extended stay sector. For the supply community the focus for BridgeStreet is on tailoring its technologies and solutions to their needs and giving them control. Key to all this is real time bookability and ease of use for the booker and guest.
Between sessions San Juan, Glenn caught up with Rebecca Tann, Senior Vice President of Sales & Marketing at Oakwood. For Rebecca, the big issues being discussed at the conference were how technology is continuing to drive the evolution of the sector; the requirement for live, online booking; and the importance of personalisation of the guest experience.
How is the extended stay supply community changing as clients and guests needs and demands evolve? Glenn meets up with Ryan Hoover, Director of Supply partner Community at BridgeStreet to find out how the company is responding this change.
So what of the extended stay market in South America? Glenn meets with Andrés Gliksberg, Partner at Buenos Aires-based RentinBA, operators of properties in Argentina, Brazil and Mexico. Currently the extended stay sector in South America is small, but Andrés believes there are huge opportunities to tap demand – especially from inbound corporate clients.
Despite the growth of technology in the sector, personal interactions can still make a big difference. JJ Hershey, Founder and Owner of TurnKey Housing Solutions in Washington DC, tells Glenn that real human contact is vital, especially when things go wrong.
At HereToStay.TV we get to talk about about Europe and the US, but not enough about the extended stay scene in Canada. To change all that Glenn catches up with Teri Liddell of Express Corporate Housing to gain insight into how things happen very differently in Canada.
We all know guests and travel managers have been demanding a wider choice of accommodation beyond just serviced apartments. California-based Holidale specialise in furnished homes – from 3 to 10-bedrooms. These are perfect for families, but also well suited to graduate programs and project teams – a co-living approach that's a great way to build cohesiveness and company culture.
The Puerto Rico travel and accommodation industry was severely affected by Hurricane Maria in 2017. While recovery is still continuing, the local sector shifted its focus from solely tourism to corporate, to accommodate the influx of those charged with the rebuilding of infrastructure and utilities. Maria Villoldo of Luxury Villa Rentals gives Glenn an eye witness account of all this and tells him what it means that CHPA decided to hold their 2019 conference in Puerto Rico.
In talking about the growth of his own business in the serviced apartment sector, Mark Strumwasser give some valuable words of advice about looking for opportunities, becoming indispensable and owning your own future.